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Friday, June 06, 2008


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Wunderbar,I'd like it to be known to current Shaw cueromsts out there that Shaw is currently trying to convince cueromsts otherwise when calling about this issue. They are advising their upset cueromsts that TELUS is and has always been charging their cueromsts form going over the allowed limits. I argued with a couple of Shaw customer service reps, stating they are giving false information and cancelled my service as a result. Aside from arguing the fact that their competitors charge as they do, there was no effort made to save myself as a customer.If you call TELUS and ask to speak to The Customer Winback department you will in fact save a huge amount of money for a 12 month period as a thank you for switching from Shaw currently, all without a contract.


I have Insight 10.0 and none of the downloads are working. When I called customer service they are offering me 20.0 for 10 dollars more. I feel that Insight is choking me to get me sign up for 20.0.


While i can understand the need for an ISP to preserve bandwidth, there are better ways to handle that, placing a passive throttle on customers based on their service seems like a much less harsh way to enforce a cap in my opinion.
For example, if I have insight 10.0 and i decide to go crazy one day and download 5 games from steam, watch netflix on my computer, laptop, and phone, Play X-box live and buy 10 HD movies from Itunes, an e-mail alert to inform me that in the next hour my bandwidth would be throttled for the next XX hours, i could reduce my use by XX to avoid the throttle, or pay 5 dollars to increase my bandwidth to 20.0 levels for the next XX hours. Obviously the point at which the throttle engages would increase base on 5,10,20,30,50.o service. But this would ensure no-one got fined for just watching youtube and only kick in if you go stir carzy.


it is 20mbps.. that is megabit not megabyte. also, i have apparently hit some kind of cap.. I am paying for 50mbps and it is only the 9th. I am currently limited to ~5mbps. http://www.speedtest.net/result/1193595983.png

at least my connection is nearly symmetrical.

Josh Bozeman

This sounds like a bad idea in general.

You tell technology companies that you're putting a cap on users' bandwidth, you're basically telling them to forget working on better quality products (that will end up taking up more bandwidth), because no one will be able to take advantage of them. Unless wages somehow skyrocket in this country (to match the prices we're paying on a lot of basic stuff), only a few among us will be able to justify the costs of higher bandwidth, paying per GB extra we use, etc. So, we'll have to toss out the new tech that requires more bandwidth (and more money).

HD video would blow through 40GB in NO time flat. So, why would anyone bother with even trying to introduce HD content?

Netflix watch it now requires a minimum of 1Mbps stream. So, I'd assume the stream runs close to 1Mbps, yes? That's 7200Mb (somewhere close to 7GB) per each 2 hour movie right? Wouldn't that limit you to under 6 movies per month? Not the 50 two hour movies listed in the post.

That's not counting your regular downloading of programs, streaming music like Rhapsody, EMail, chatting, streaming podcasts, etc. So basically we're talking about maybe 3 movies a month? I usually watch 1 movie a day on netflix watch it now, on the weeknds I sometimes watch up to 4. That'd put me over 200GB per month (calculating 1 movie per day at 2 hours per movie and 7GB per 2 hours). That's NOT counting bandwidth for all other activities.

Maybe my math is wrong somewhere, but 40GB seems like a tiny amount.

And here's the big question- why everytime I call Insight for anything and everything do they bug me about trying their new 20MBps broadband they're testing? Isn't that around 1.2GB per min? Let's PRETEND any service online even got remotely close to 20GBps (I don't know of any service that feeds that much bandwidth, even if you're sharing on a LAN), and let's pretend it was a constant 20MBps, wouldn't I be maxed out in 40 mins?


I would like to know how people are going to be notified if they are close to their cap? It would be nice if I received an email saying I was close and needed to stop dlin for a while, rather than getting a large extra charge on my bill.

I download a fair amount of games and such from Steam and other Direct download site and it would suck that I get charged extra from my ISP because I want to do that.


I agree that 40GB is a LOT of bandwidth to use (not saying you should start charging extra at 40GB, just sayin) but I could hit it easily.

In a 2 day stretch I downloaded the Office 2007 and 2008 trial from Microsoft. About 800MB total. Then the 8.04 release of both desktop and server Ubuntu. Another gig give or take. 8 SD TV shows from iTunes. 3+GB. Total? Around 5GB. Throw in my son's Xbox online gaming and it adds up.

Is that unusual usage for me? Yeah, it is. But I would like to know that if I want to start buying HD content from iTunes that I won't get ripped on my Insight bill.

Dean McKay

I see today that Comcast has pledged to offer 100 Mbps service in many markets by 2010... what is the outlook at Insight? Will the only markets that see this ramp up be to protect against FIOS?

Dean, Louisville KY


Don't forget DOCSIS 3.0 is coming with faster speeds. So, if your buying DVDs online and downloading them from places like Netflix at 4+GB per download a 40Gig limit would be hit quickly.

Any special deals 5DVDs for $20 from those places would guarantee overages.

Dave II

40GB is not that much. Since the 10 Mbps service can deliver a maximum of 3,200 GB in one month.

That is less then 2%!!!!

Caps are coming!!!!

Caps Kill cables worst fears IPTV!!!

For example, sky angel IPTV service uses around 1.5 Mbps which if left on 24/7 would use about 480GB per month.

A 40GB cap would only let you watch tv for lest then 25 hours per month.


How would things like other computers scanning your computer be handled?

By having a 40 gig cap you essentially make it very easy for some one to either perform a denial of service attack if you cut people off after the cap or of very easily running up the bill. This would be a whole new tool in the arsenal of malicious activities online. At least with my cell phone if I don't pick up the minutes aren't used and I can always hang up on the person.

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