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Thursday, May 22, 2008


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we were very sad when comcast took over in the lafayette area. Had heard about terrible stories about the customer service reps of customers in other states. everything has turned out to be true. each and every comcast employee i have talked with is arrogant and incompetent at the same time.


I will say that I have been pretty happy with my Insight service overall since moving to northern Kentucky a few years back.

The thing that intrigues me about a la carte pricing is that my tastes are too varied and the packages offered are too broad. I end up overpaying on my cable bill each month for channels I would never watch in a million years just because one or two digital channels I DO want to have are included in a particular package. It's an annoyance, but I guess if I truly wanted my cable bill to come down I would just make the decision to live without those one or two channels.

I look forward to Insight continuing to roll out new HD channels and especially HD On Demand content here in NKY. I have gotten to the point where I actually watch very little programming that isn't in high def!

In terms of the bundles, I do appreciate the opportunity to save money by combining my cable service and internet service, but I am truly sick of getting junk mail offering me Insight Phone several times a month. I cannot imagine how much money is being wasted sending those out so frequently.


...what exactly is it that keeps cable rates from going down?

That is the question.

I still think a cable company would make more profit as a service provider for other companies rather than shoulder the full burden of costs.

What I mean is a cable company offer a platform to other media outfits and charge them for maintenance and overhead rather pass that cost to customers.

Just a thought...

Thanks again Mr. Willner for the Blog.

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