Michael's Insight

Broadband 100.0? Not Yet

As reported in the Lexington Herald Leader and on Broadband Reports, Insight is testing a 100 meg broadband service at one location in Louisville.  We are pushing the limits of speed on our network as an early part of a process that will lead to more extensive hypersonic speed testing in the future.  In this test, a doctor's office is using the service to electronically transfer medical imaging to and from his office.

Our business services group, Insight Business Services (IBS), is conducting this test for us.  We are able to provision for just about any bandwidth requirement for IBS customers and what better result is there -- to help doctors treat their patients more efficiently and effectively.  In order to increase speeds to 50 or even 100 meg for residential customers, we plan to utilize the new cable modem open standard of DOCSIS 3.0.  We're doing a lot of preliminary work to get ready for DOCSIS 3.0 but don't yet have a timetable. 

Meanwhile, we are watching DOCSIS 3.0 tests that are underway in other markets and we're extremely encouraged with the performance of the new technology.  A couple of questions being asked by interested customers have do do with upstream speeds (some are testing 5 to 10 meg) and whether you will need a new modem (yes). 

We have been a leader in pushing the limits of speed having been one of the first cable ISP's to break the 10 meg barrier followed by our early launch of our premium 20 meg service.  Going much beyond that requires a whole new standard for cable modems which eventually will increase speed capabilities into the triple digits.  We are going to be absolutely sure DOCSIS 3.0 works well in a large-scale deployment before we launch.  However, knowing us, after we take it out for a test drive, I wouldn't be surprised if we find we can't help ourselves and look to press the pedal to the medal soon after we break in the new speedster. 

Storm Aftermath -- The Slow Recovery

Nearly a quarter million households in the greater Louisville area are still without power in the wake of Sunday afternoon's storm. This is the result of over 5,000 broken lines and nearly 300 snapped utility poles.  American Electric Power reported that over 300,000 were still without power in central Ohio and it might be six more days until everyone has power restored.  Duke Energy reported 500,000 still out of service in the Greater Cincinnati area, including our service area in Northern Kentucky.  Needless to say, this type of damage affects all utilities are impacted by the damage of this surprise severe weather.  We are too.

Our Network Operations Center (NOC) remains without power.  Those of you outside the Louisville market and those in Louisville who have power and Internet service remain online because of the back-up generators that have now been keeping us up and running for over 30 hours.

Insight's Headquarters

Eric sent me an email asking the following question.

Please write a blog post to help customers understand why Insight Communications does not have its corporate headquarters located in the geographical region they serve.  Although New York is cool and all, doesn't it make more sense to be where your customers are? 

Great question.  And the fact is, most of our corporate functionality is in Louisville, KY.  We maintain a New York office that houses primarily our finance and accounting department.  We continue those functions in New York for a number of reasons.

Louisville stations to conduct DTV test on September 3rd

If you live in or near Louisville and watch television via an over the air antenna, you're going to have an opportunity soon to see whether you're ready for next year's digital transition. On September 3rd, five Louisville television stations will be temporarily pulling the plug on their analog signal and broadcasting in digital only.

WAVE-TV 3, WDRB-TV 41, WHAS-TV 11, WLKY-TV 32 and WMYO-TV 58 have announced the digital transition test will happen at 7:58 PM on September 3rd. At that time the stations will broadcast in digital only for 90 seconds, before returning to regular analog broadcasts. Those viewers with digital TVs, digital converter boxes or cable or satellite will continue to receive each station's signal during the 90 second switchover. But those without digital-ready equipment will lose signal.

HBO/Showtime Digital Migration in Louisville

Our Louisville system is in the process of having our last remaining premium channels migrate from analog to digital.  In this case HBO,  HBO2 and Showtime will be removed from the analog lineup and be made available only on digital.

Several customers have posted comments on this blog about this move. 

Michael asked,

Why is it necessary to make users pay for additional digital boxes to see HBO and Showtime.  Is the government driving this change.  How come i don't need a digital box to see all of the other channels?

The digital transition, as clear as it gets

I sat down with WHAS TV reporter Andy Treinen on Wednesday to talk about the digital television transition that will be happening next year on February 17th.

Andy put together an excellent story that helped to clarify what consumers need to know to successfully transition from the current analog television transmission to digital. His story also mentioned Insight's transition of HBO, HBO2 and Showtime.

Shame on you AT&T!

AT&T has stooped to a new low by running "confusion" ads in Louisville, KY.  The ads obviously were designed to suggest that their bundled pricing is more of a guarantee than ours.  Nothing could be further from the truth. 

We sent a letter to AT&T asking them to stop misleading consumers and guess what -- their lawyers refused. 

I'll be specific and you judge for yourself.

One blogger reacts to my a-la-carte post