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Why I'm doing this

It's conventional wisdom. When it comes to communicating with the public, most companies take the safest path. They usually play their cards pretty close to their chest. I'm joining the blogsosphere to challenge that "wisdom."

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Comments policy

Comments are posted immediately. I review the comments and will remove those that are not germane to the topics being discussed on the blog. Individual customer issues will be removed if posted. If you have a specific issue with your Insight service that you have been unable to resolve, feel free to contact me at michaelwillner@insightbb.com.

High Definition Television

TV prices falling fast for the holidays?

TV Prices Falling Faster [NYT Bits Blog]

Simg_t_ts4610123cc985e7106314cca83c1cbff25937db4jpg110 Are you looking to buy a new HDTV during the holidays? If you're looking to get a new television for the digital transition or getting hooked up to high definition content, the NYT's Bits blog indicates that television prices may be falling fast in the next six weeks due to the challenging economic situation we find ourselves in. Retailers are very concerned that consumers are keeping a tighter grip on their wallet, and are expected to respond by slashing TV prices.


An expert on TV prices is quoted in the NYT article, telling consumers to look for these prices.

Quote Paul Gagnon, DisplaySearch’s director of North American TV market research, predicts the following prices in the coming weeks: 
  • 19-inch high definition LCD: $199
  • 32-inch HD LCD: $399-$499
  • 40-inch 1080p LCD: $799-$999
  • 42-inch HD plasma: $599-$699
  • 50-inch HD plasma: $899-$999


I hate to tell you what I paid for that 50-inch plasma TV in my living room only 3 years ago.  Ouch.  But the NY Giants sure looked great yesterday, coming from behind to beat the Steelers in high-def!

Continue reading "TV prices falling fast for the holidays?" »

Digital 4.0 -- A followup and other links

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Not surprising that I received a lot of comments about our Digital 4.0 announcement.  We named a lot of new linear and on-demand channels and most of you will receive at least many, if not all of your favorite channels in HD.

Adding HD channels, and indeed, improving all of our services is an ongoing task for us.  These are not one-shot deals.  That's precisely why we decided to name our services with release numbers like "Digital 4.0 ".  Like in the software world, we are trying to make it clear that by the time you get an "upgrade" or a new release of our products, we're already working on the next one. 

Continue reading "Digital 4.0 -- A followup and other links" »

Insight Digital 4.0 new HD channels update and other articles

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Insight Digital 4.0

  Readers of this blog were the first to find out about Insight Digital 4.0 a few days ago. At the time, I didn't give you many details about the new HD channels because they vary by district. Today, I'd like to point you to our new Insight Digital 4.0 web site at www.InsightDigital40.com.

The web site will allow you to see the new HD channels that will be available in your area, the new On Demand programming, and the new HD On Demand programming.

Continue reading "Insight Digital 4.0 new HD channels update and other articles" »

More testing for the DTV transition and other Monday articles

FCC's Adelstein Wants More DTV Testing [Broadband Reports]

Fccjonathanadelstein FCC Commissioner Jonathan Adelstein has joined a growing chorus of policy makers calling for more DTV testing to iron out issues prior to the nationwide transition next February. While the FCC declared the Wilmington, NC test a success, several issues were revealed. Here's what Broadcasting and Cable said about Adelstein's announcement:

Quote

One reason why he [Adelstein] worries is that he feels that the soft test in Wilmington, N.C., Sept. 8 was misinterpreted as a success. He said projecting Wilmington’s 2,272 consumer calls seeking help in the first week to a national cutoff translates to 2.2 million such calls. “And that’s an optimistic scenario,” he added, because the Wilmington test had more manpower and in-market education than the national cutoff.

“While we can take small comfort in what went smoothly, we should fear what didn’t,” he said. “There is no plan remotely comparable for that kind of outreach nationwide … I think the FCC is continuing to underestimate the task ahead.”

Wilmington's test took place under the most perfect set of circumstances, and it's results should cause policy makers to work harder to make the transition as smooth as possible. Over the years, I have learned that the easiest mistake to make in management is to focus solely on the silver lining and to ignore the cloud it surrounds.  Kudos to Commissioner Adelstein for articulating his justifiable concern.  No one wants millions American households' televisions going dark next February.

Continue reading "More testing for the DTV transition and other Monday articles" »

Slingbox for high definition and other Friday links

Sling Places Hi-Def Bet [The Bauminator]

If you're a Slingbox user like I am (I watch our service in each of our districts, no matter where I am), the announcement that you can now place-shift your HD programming is great news. For those of you unfamiliar with the Slingbox, it's an Internet appliance that connects to your cable set-top box, sending your cable signal out to the Internet, allowing you to watch your TV channels wherever there is a high-speed Internet connection.

Now, with the new Slingbox PRO-HD, you can sling not only SD channels but your HD channels. One caveat if you're interested in this new product - you'll need a beefy upstream broadband connection at the Slingbox end (1.5 Mbps). Insight Broadband 20.0 provides this level of upstream speed.

Continue reading "Slingbox for high definition and other Friday links" »

Digital 4.0 -- Even better digital TV

We've talked a lot about upgrading our current digital offerings (Digital 3.2) on this blog.  As of today, we are sending out notices with our regular monthly bills announcing the launch of Digital 4.0!  I thought I'd let you know here first.

Digital 4.0 will feature an important expansion of the HD lineup to more than 50 HD channels – most with no additional cost to those already receiving HD. Additionally 4.0 will include the launch of 2 New Standard Digital Channels -- Fox Business News & Chiller -- more On Demand programs and a slew of other new features. Keep an eye out for the notice.   We're sure you’ll love what you see.

Continue reading "Digital 4.0 -- Even better digital TV" »

Lot's of questions about High Definition

There have been a lot of questions about Insight's High Definition plans here on the blog and in direct emails to me.

John asked on this blog,

QuoteI've enjoyed the HD service here in Lexington greatly. Is there a proposed list of channels that are under consideration to be added or anything along those lines?

And Todd emailed me,

QuoteCan you give me a specific time frame when,  and how many channels will be  added to our HD lineup?  We need more asap please !!!!

Continue reading "Lot's of questions about High Definition" »

Friday links: a great site on high definition television for Columbus

I ran into a neat site yesterday that I thought I'd pass along to those of you in the Columbus, Ohio area. It's called HDColumbus.net, and it's basically a blog and a forum for high definition television in Central Ohio.

If you're a HD technophile like I am, sometimes you just can't get enough information about HD televisions, devices, or signals. A local users group is a great way to trade information about this ever-evolving technology.

Continue reading "Friday links: a great site on high definition television for Columbus" »

Customers want more HD

Argo mentioned in a comment about more high definition channels.

QuoteI look forward to Insight continuing to roll out new HD channels and especially HD On Demand content here in NKY. I have gotten to the point where I actually watch very little programming that isn't in high def!

And Steve mentioned it too.

QuoteHi, Just wanted to know when Insight will be upgrading it's HDTV channels, I really enjoy HD TV and hope you can add alot more HD service soon.

Continue reading "Customers want more HD" »

Leaders in Learning Awards and then on to our first Insight DTV forum in LaGrange, KY

Short post today as I am traveling to Washington for Cable in the Classroom's Leaders in Learning Awards Gala.  I get to present one of the awards to one of our very own customers, Diane Downs of the Louisville Leopard Percussionists, a music education and community-building program that seeks to educate 7-to12-year-olds.  Congratulations Diane!  I'll see you in DC!

Then, it's on to Louisville for our first Digital Transition Forum for our customers in LaGrange, KY.  It will be held on Thursday night.

Continue reading "Leaders in Learning Awards and then on to our first Insight DTV forum in LaGrange, KY" »

Issue with the Motorola HD set-top box

Cypherstream read my post last week about the way we transmit HD signals and commented that:

QuoteThe only problem is the Motorola HD boxes convert everything to one specified resolution set in the obscure (power off, menu) screen. So you can only pick 480i, 480p, 720p, 1080i... not a combination of them.
...
I'd like to see MSO's push Motorola as hard as they can to release a firmware update that allows native HD resolution selection, without powering the box off.

Good point and I admit that this was the first I heard of this issue.  So I checked with Patrick, our Vice President of Engineering and Video Systems, and got the scoop. Here's what Patrick says:

Continue reading "Issue with the Motorola HD set-top box" »

How we transmit HD signals

Someone over on the Insight forum on Broadband Reports had this question about how we transmit our HD signals:

Quote[CATV] HD resolution I know that networks such as ABC broadcast in 720p and others such as CBS send 1080i. My question is; how does Insight send that signal to us? Do they pass it through or convert everything to 720p? Specifically, I live in the Columbus, Ohio area and have a Motorola DCT6412 III DVR box.


Continue reading "How we transmit HD signals" »

Sony Signs Up for Cable's Tru2Way

In a major breakthrough, Sony has agreed to include the cable industry's Tru2Way platform in some of their new digital televisions.

Multichannel News yesterday reported,

QuoteThe binding memorandum of understanding (MOU) reached by Sony and the six operators addresses how two-way, cable-ready products will be brought to market with interactive services like video-on-demand, digital video recording and interactive programming guides.

The deal also provides new ways for content providers, consumer-electronics manufacturers, information-technology companies and cable operators to cooperate in “evolving the tru2way technology” at CableLabs, the cable industry's research and development arm.

According to NCTA and Sony, key elements of the agreement relate to the deployment of a platform for "write once, run anywhere" applications and to the incorporation of secure digital interfaces that protect consumers' home recording rights along with copyright owners' rights to secure their digital content.

Continue reading "Sony Signs Up for Cable's Tru2Way" »

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