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Why I'm doing this

It's conventional wisdom. When it comes to communicating with the public, most companies take the safest path. They usually play their cards pretty close to their chest. I'm joining the blogsosphere to challenge that "wisdom."

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Comments policy

Comments are posted immediately. I review the comments and will remove those that are not germane to the topics being discussed on the blog. Individual customer issues will be removed if posted. If you have a specific issue with your Insight service that you have been unable to resolve, feel free to contact me at michaelwillner@insightbb.com.

Evansville, Southwest Indiana, and Henderson, Kentucky

Storm Aftermath -- The Slow Recovery

Nearly a quarter million households in the greater Louisville area are still without power in the wake of Sunday afternoon's storm. This is the result of over 5,000 broken lines and nearly 300 snapped utility poles.  American Electric Power reported that over 300,000 were still without power in central Ohio and it might be six more days until everyone has power restored.  Duke Energy reported 500,000 still out of service in the Greater Cincinnati area, including our service area in Northern Kentucky.  Needless to say, this type of damage affects all utilities are impacted by the damage of this surprise severe weather.  We are too.

Our Network Operations Center (NOC) remains without power.  Those of you outside the Louisville market and those in Louisville who have power and Internet service remain online because of the back-up generators that have now been keeping us up and running for over 30 hours.

Continue reading "Storm Aftermath -- The Slow Recovery" »

WOW! Where's our Workforce?

A while back we were given the opportunity to hire a number of experienced customer service representatives who were looking for new positions.  Why?  Because their jobs were eliminated when their employer and our competitor -- WOW -- closed one of their local call centers.

Continue reading "WOW! Where's our Workforce?" »

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