No immediate changes are expected in the service to customers as Time Warner Cable begins an extended process of consolidating the Insight operations in Ohio, Indiana and Kentucky into theirs. Most of the friendly and capable Insight employees with whom customers have interacted for years will continue to provide cable, Internet and phone service on behalf of Time Warner Cable.
A handful of senior managers, including me, will depart immediately. As a result, this is also a fond farewell post on behalf of Michael's Insight. I have throroughly enjoyed writing about the cable business, services, and other high-tech developments over the years.
And I have cherished the opportunity to directly interact with customers who contacted me either through comments on this blog or directly via my email address which was clearly posted on this site. Over the years I have heard specific suggestions about how to improve our offerings, how we messed up, and what people thought of my views. Some comments were enlightening, some made me proud, and some were painful. But it was all in the interest of listening, hearing and communicating.
I will continue to be involved in the cable/broadband world. I'm just not sure where or when. Meanwhile, I will stop writing daily but may occasionally post some thoughts or an update on my whereabouts right here on this site which will become my personal blog.
Time Warner Cable has their own blog -- "Untangled" -- which is terrific. Check it out if you want the lastest information about TWC and cable industry services and issues, much like you were getting here on Michael's Insight.
Thank you for your interest in my views. And to those of you who are customers, thank you so much for your business and loyalty over the past 27 years!