Just 14% Of Internet Customers Disappointed With Speeds: J.D. Power [Multichannel News]
J.D. Power and Associates has released its 2011 Residential Internet Service Provider Customer Satisfaction Survey, which shows that 86 percent of all U.S. Internet customers are satisfied or extremely satisfied with the Internet speeds provided by their respective ISPs. J.D. Power surveys customers of every major ISP across the country, dividing the results into four regions.
The report specifically showed that 69% of customers felt that they were receiving the speeds they expected, while 17% felt their speeds were better than expected. That leaves only 14% who believe their broadband speed falls short of expectations.
The survey interviewed 23,098 residential Internet customers throughout the U.S. and asks specifically about performance and reliability, cost of service, billing, offerings and promotions, and customer service.