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Friday, January 21, 2011

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Ricxa

I'm with Larry on this, profit has nhnoitg to do with costs. In a free market, prices are determined by the millions of buyers and sellers interacting, thus the vast majority of economists agree that prices (and value) are subjective, i.e. that each of us values things differently.But being in the entertainment business, I do know that cable, satellite and other distribution mediums are all heavily regulated and given monopoly status by governments (local, county, state, etc). Does anyone have options when it comes to cable service? I never have. Some will say it's impossible to have competition, but what about cell phone service, where competition continues to improve quality and services and costs drop or stay the same. We need more of this in the TV and internet distribution industries.But when you dig deep enough, you see that it's the big cable companies that lobby for all these regulations, as they help write up the restrictions that keep competition out of the picture. I sure wish I had the power to keep competition away, as I could be rich too.

Roger Chui

@Steve: I had a similar issue. The techs were very helpful and found no problems as well, but they escalated the issue because they suspected a problem with the fiber-coax node. They confirmed it, put in a maintenance order, and lo and behold, a few days later, I had my full 20Mbit service!

Steve

LOL, how can insight ever deliver speeds above 30 is beyond me. I live in Middletown and pay for 20.0 but only get up to 5mb/s daily. Insight has had techs come out 3 times and they say everything is fine. According to insight there must be a "cluster" of users in Middletown causing the speed to slow down. DON'T CHARGE FOR A SERVICE IF YOU CAN'T DELIVER IT

Brian Cail

With all due respect, it would seem Insight's issue is how to price higher speed services that strikes the right balance between "incremental cost" vs "incremental margin".

The pricing Insight has announced for 50 Mbps service does not give me high hopes that Insight is truly motivated to increase the speeds of its users.

As good-will move, Insight should consider a speed bump on the existing tiers.

Until you get the pricing model right (hint: current price model is not at a customer-friendly point), talk of extreme speed levels has no meaning for your customers.

From Louisville, KY 40241

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