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Monday, March 08, 2010

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Mark

You can't complain when the facts are solid. That is one of the reasons why AT&T and Verizon are butting heads with commercials over coverage maps. While it is true that AT&T's 3G is faster, Verizon's 3G is nationwide, not just in select few places. But let me get back on track.

When I lived in Cincinnati, I dumped Cincinnati Bell for Time Warner's VoIP service. For months afterwords, I received "updates" from Cincinnati Bell on each and every system outage that Time Warner's VoIP service had in my area. It got so bad that I threatened to file a former complaint of harassment if they did not stop sending me "updates" on my phone provider's system outages. The "updates" stopped coming.

The moral of the story: competition (especially in this economy) is fierce, brutal, and cutthroat. As soon as your competition sees a weakness in your solution or product, they will jump on it and relentlessly wage war on that weakness in order to exploit it and attract your customers. The trick is how to balance that out so that you come out smelling like roses, and not driving potential customers away because you look like a bully.

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