JD Power's Latest ISP Ratings [Broadband Reports]
J.D. Power and Associates has released their annual ratings of customer satisfaction among Internet service providers, ranking all major ISPs on performance and reliability, cost of service, customer service, billing and offerings and promotions. J.D. Power ranks customer satisfaction for ISPs based on which of four region(s) where each provides broadband service.
In the South Region of J.D. Power's ratings, I'm thrilled that Insight's broadband service is rated second of the 14 providers surveyed, with a higher customer satisfaction than any of Insight's competitors in the markets we serve. Bright House Networks, another cable broadband provider was the highest rated in the South Region.
Overall, the average score for broadband providers in the J.D. Power study was 639, while Insight scored a 668 in the South Region. Customer satisfaction with providers appears to be going up across the board, with an average 43 point increase in the performance and reliability category from the 2008 study and 66 percent of users indicating to J.D. Power that they would recommend their Internet provider to others, increasing four points from 2008.
As soon as Insight joins the Time Warner metered internet you can say goodbye to that high ranking.
Posted by: Rob Jones | Tuesday, November 03, 2009 at 12:54 PM