MyInsight.com launches today

Today Insight is launching a new web site that will create a whole new portal for our customers to communicate and interact with us. The site is MyInsight.com.

MyInsight.com is the result of a complete rethinking about how we wanted to communicate with customers and other visitors to Insight's web site. Several months ago, we began a process to design a site that reduced visual clutter, provided advanced information about our products, and was easy to use. Many thousands of hours were invested in creating a new way of communicating via our web presence.

One of the new features visitors to MyInsight.com will notice is the 3 Ways to Watch TV under the Digital Cable section that allows users to explore Smart Surfing, On Demand programming, and DVR features on Insight Digital 4.0. Want to know more about how to use Insight's remote and our themed channel line-up - check out Smart Surfing. Interested in learning about the plethora of programming that's available On Demand - see the On Demand section. You can become an expert on recording shows digitally by clicking on the DVR section.

Customers with questions about our broadband and phone products can find additional information in those sections - including updated information about setting up a wireless home network and securing your broadband-connected computers.

One of my favorite updates that MyInsight.com promises is an updated section called Help Central that provides answers to a long list of frequently asked questions about each of Insight's products. Want to know how to pay your bill online or set-up a new email account? Help Central will walk you through step-by-step.

I encourage you to surf on over and check out MyInsight.com. Give the new site's features a try. I think you'll find MyInsight.com to be a much more helpful resource in using Insight's products and interacting with Insight.  But remember, this is just the beginning.  We have lots of new features and updates in the pipeline for Myinsight.com already.  And if you have any suggestions, please post them here -- I'll be sure to discuss them with our product development folks.

Comments

[www.facebook.com/profile.php?id=1558992255]

Can the DVR firmware be modified to allow turning closed captions on and off via a menu button while watching a program rather than turning off the DVR and resorting to the setup menu of the DVR? Since all shows seem to be recorded at way different levels, it would be nice to easily view what Jack Bauer (24) is saying rather than crank the volume all the way up, then back down when the commercials come on.

[Richard]

How about unifying the columbus network so that it dosent require 2 modems for internet & phone.

[Ghpr57]

Why is Insight the only Cable/Phone provider that doesn't give their subscribers on-line access to viewing monthly bills? Yes, Insight allows you to pay on-line, but the only details you can get is your montly balance. An Insight subscriber can't get the same billing details that AT & T, Dish, Directv, Vonage, and other providers do on-line.

[Mark Ferguson]

I find it interesting that I just got a cable phone number on Saturday (5 days ago) and already I am getting call looking for donations. I find this interesting because I do not see a credit mentioned anywhere for the selling of phone numbers and names in the sign up lit you have online. If you wish to make money off of my name and the phone number I pay for, you owe me a credit on my bill, along with every other customer you have that you have sold.

[Bob Poole]

QUESTIONS BELOW:
(Please reply, Thanks)

1.) There is a gray eggshell shaped button with the word "LIVE" printed on it......What Function does that perform?
2.) Another gray putton that is southest of the "LIVE button that is red, with a white "C" on it. What is that for?

3.) Please tell me you have, and please provide me one - a phamplet or whatever that tells the what and how to operate the remove control. With what I pay for services, I would think something is available frm SOMEWHERE....but the people I've spoken with (many-many-many of YOUR Technicians have been here and they do NOT know of anything, nor does all of the Customer Svc reps I've spoken with. It/they just tell me to check ONLINE, and I don't see anyway to get help, except to ask YOU....Please???????????????

3.) I know how to review future recordings with DVR.....I know how to watch them.....but is there anyway that I can just pull up the items, and one-by-one DELETE them INSTANTLY, WITHOUT HAVING TO FAST FORWARD THEM TO THE END OF THE PROGRAM, AND THEN SELECT "DELETE?"

I want to Thank-You in advance for your assistance & cooperation.
Bob Poole

PS" HEH.....I'm open to talking to anyone on the phone....I can make my own notes, until YOU have something printed you can send me regarding operation of the remove control for people who have ON-DEMAND services, DVR etc.

PPS" You know I do have guets from CA, WA, AZ & TN....guess what THEY ALL OPERATE DIFFERNTLY, and as a result of that MINE are ALWAYS messed up, sorta on being non-functional!!!

Have a nice week & FOURTH WEEKEND, and if you get bored, give me a call at (my Insight Phone) @ 502-290-0856.