MyInsight.com is the result of a complete rethinking about how we wanted to communicate with customers and other visitors to Insight's web site. Several months ago, we began a process to design a site that reduced visual clutter, provided advanced information about our products, and was easy to use. Many thousands of hours were invested in creating a new way of communicating via our web presence.
One of the new features visitors to MyInsight.com will notice is the 3 Ways to Watch TV under the Digital Cable section that allows users to explore Smart Surfing, On Demand programming, and DVR features on Insight Digital 4.0. Want to know more about how to use Insight's remote and our themed channel line-up - check out Smart Surfing. Interested in learning about the plethora of programming that's available On Demand - see the On Demand section. You can become an expert on recording shows digitally by clicking on the DVR section.
Customers with questions about our broadband and phone products can find additional information in those sections - including updated information about setting up a wireless home network and securing your broadband-connected computers.
One of my favorite updates that MyInsight.com promises is an updated section called Help Central that provides answers to a long list of frequently asked questions about each of Insight's products. Want to know how to pay your bill online or set-up a new email account? Help Central will walk you through step-by-step.
I encourage you to surf on over and check out MyInsight.com. Give the new site's features a try. I think you'll find MyInsight.com to be a much more helpful resource in using Insight's products and interacting with Insight. But remember, this is just the beginning. We have lots of new features and updates in the pipeline for Myinsight.com already. And if you have any suggestions, please post them here -- I'll be sure to discuss them with our product development folks.