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Tuesday, June 09, 2009

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John Elroy

DSL was down for over a week at a time many times during the year. No reimbursment from Att for downtime. Atrocious phone line noise. I switched to Roadrunner and a cable phone. Crystal clear phone and fast speeds online. Can ya hear me now ATT?

Camarad

Searched for the information on this theme, and only here I found it. The man who came on was unsympathetic, challenging, and downright rude to me. He accused me of lying that my father was indeed a medical emergency. He hung up on me when I was talking.

Reverse cell phone lookup

I think it's not too far for the cellular phones to rule the world, we here people use landlines are getting less and less.

Caroline Huse

ANOTHER THIOUGHT:

IF OUR CALLS ARE BEING MONITORED, WHY IS IT THAT

THESE RUDE EMPLOYEES AREN'T BEING DISCIPLINED BY

THEIR BOSSES?

Caroline Huse

I am so disgusted with the absolutely horrible service that Verizon (especially) has given my parents, who live out of state.

My mother, who is 87 yrs. has put up with so many rude people, and she's been without service for 2 weeks! My father, 88 yrs. is on oxygen and they need to be connected for medical emergencies. Wouldn't you think they would get priority? I called from Ohio to help them, and Verizon put me on hold for 37 minutes. The man who came on was unsympathetic, challenging, and downright rude to me. He accused me of lying that my father was indeed a medical emergency. He hung up on me when I was talking.

Why must we settle for such bad service in this day and age? We were far better off in the l950's when we could at least get connected with a human voice right away. And, take me back to a time when politeness was how businesses wanted their employees to behave.

So, whether you got AT&T or VERIZON you are in for lousy service. At least until they start hiring people who know good customer service.

Howard Goldsmith

I switched my two At&t landlines to cable; not for price but unconscionable customer servioe. As I recall Internet service and multiple lines entitled me to a phone discout. I was told for $8 per phone line unlimited long distane. This is what I signed up for. My first bill had a large long distance charge, computed at 33cents a minute. I thought it was straighted out. I was deceived in to paying 33cents per minute.

Mark G

I think your assumption that people are ditching AT&T landlines because of cable competition is totally wrong. I think it's more due to the simple fact that people are generally dumping landlines, because wireless phones have made landlines pretty much obsolete for residential customers. Why pay even Insight's low monthly charge when you already have a phone in your pocket or purse.

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