Why Is Vonage Billing Domestic Calls At International Rates [The Consumerist]
Uh oh. It appears that customers of the VoIP telephone company Vonage are being charged international rates for domestic phone calls. The popular blog The Consumerist profiles the billing issue faced by one customer who called a number in Los Angeles, California, only to be billed nearly $40 for a call half way around the world -- to Algeria.
According to this customer, Vonage admitted that the billing problem is a known issue that is caused by customers who dial a number in the US without adding a "1" before diailing the area code. Vonage's billing system interprets the first two digits of the area code as a country code, so even though the customer is connected to a number in the U.S., the billing system thinks they've dialed an international number. The customer then receives a bill for the "international" phone call.