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Why I'm doing this

It's conventional wisdom. When it comes to communicating with the public, most companies take the safest path. They usually play their cards pretty close to their chest. I'm joining the blogsosphere to challenge that "wisdom."

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Comments are posted immediately. I review the comments and will remove those that are not germane to the topics being discussed on the blog. Individual customer issues will be removed if posted. If you have a specific issue with your Insight service that you have been unable to resolve, feel free to contact me at michaelwillner@insightbb.com.

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Comments

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Jonathan

Hi, I was wondering what your opinion is on the recent change of strategy by the RIAA. I read these two articles on ars technica:

http://arstechnica.com/news.ars/post/20081219-no-more-lawsuits-isps-to-work-with-riaa-cut-off-p2p-users.html
http://arstechnica.com/news.ars/post/20081222-isp-to-riaa-outsourced-piracy-protection-isnt-free.html

Do you feel that this will cut down on the amount of file sharing and furthermore, what do you and Insight think about the RIAA putting ISP's in charge of patrolling the internet? Are ISP's simply like an electric company in that they provide the service and consumers decide what to do with it or is it the ISP's responsibility to monitor what consumers do with their service?

Your blog is great and thanks for being so open with your customers! Happy Holidays!

Busby SEO Test

Yeah.. Happy Holiday.. I just want to watch television ;)

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