Insight's Headquarters

Eric sent me an email asking the following question.

Please write a blog post to help customers understand why Insight Communications does not have its corporate headquarters located in the geographical region they serve.  Although New York is cool and all, doesn't it make more sense to be where your customers are? 

Great question.  And the fact is, most of our corporate functionality is in Louisville, KY.  We maintain a New York office that houses primarily our finance and accounting department.  We continue those functions in New York for a number of reasons.

As background, Insight was formed in 1985 and we had cable systems all over the country.  In 1998, we began to consolidate into the geographic region that included Kentucky, Indiana, Ohio and Illinois.  Since the time we completed that consolidation, we have relocated and expanded our technical, marketing, IP and operations functions in Louisville. We employ hundreds of people at that location.

We decided it wasn't worth the personal displacement of moving our accounting and finance staff to Louisville.  We would have lost some key people who could not move for personal reasons and we maintain important relationships with the financial community which is centered in New York.

Indeed, of all of our most senior officers, only our CFO and I maintain our primary offices in New York.  Dinni Jain, our COO, and the other executive vice presidents, Chris Slattery and Hamid Heidary work in offices that are located within our service region.  Most of our senior vice presidents are located in our service areas as well.

So, the real deal is that we are primarily headquartered in Louisville but maintain a small New York presence for the reasons I have explained here.

Thanks for asking, Eric.

In other news. . . Despite Economy, TV Sales Continue to Rise [NYT Bits Blog] I want my HDTV. That continues to be the rallying cry of consumers. Television sales for the second quarter of this year are up 28 percent over the same period last year, despite challenging economic conditions. There are some interesting changes in sales of plasma vs. LCD due to the pricing strategy of manufacturers. Apple ready to rumble on September 9? [CNET News] Rumors of new Apple product announcements are putting September 9th as a rollout date. A new line of iPods? Some new iTunes software? I'll be looking forward to the unveiling.

Comments

[Erin Kiziminski]

Why is it so hard to get quality cable service in Louisville? We left Insight for Dish last year, because Insight's customer service and efficiency of operation was more like an amateur circus than a corporation, only to find that Dish's performance was equally as frustrating. Now, in trying to come back to Insight, everything is just as difficult as it ever was! The entire process is so frustrating that we find ourselves tempted to go without, all together! In 2010, it shouldn't be this complicated to get quality connection, timely and skilled service....But because there's nothing better, we're coming back ( my husband has now been on the phone with your team twice in 45 minutes, and just transferred for the 6th time, having to repeat himself with every transfer ).It's ridiculous and it's disappointing. And mostly, I know that if we have any problems or complications in the future I'll need to block out 1-2 hours to be on the phone and take half a day off to get someone to my house that may not even be able to fix the problem....By the way, your team just told my husband to make the same phone call to our internet provider that they told him to make 30 minutes ago.... overwhelmingly annoyed - EK