Terry asked the following question:
I think that's a very fair point. As I've said in previous posts, we don't have any specific plans at this moment to implement caps. But I also said that we are watching developments on that subject where Bend Broadband and Time Warner have announced their specific policies.
Because usage patterns are growing so rapidly, most ISP's are forced to consider an alternative policy to the one-size-fits-all charges.
Since we at Insight don't have any specific plans on caps at this time, I can't tell you what our policy will be for those who approach their limits, should we ever decide to implement them. What I can tell you is that I am impressed with the policy that others have used during a transition to usage charges where a grace period would be offered. The ISP notifies customers if they have gone over the total allowable usage level in the base rate for a few months but doesn't charge for it. That way, people will get a sense about how much bandwidth they are using before getting charged. Then they can adjust their usage patterns if they want to avoid extra charges.
I also am supportive of those ISP's with caps who notify customers when their monthly usage is approaching their base rate limits so they can cool it for a while if they prefer not to pay the overage charges.
Again, this is a very hot topic for some of you who do a lot of downloading and I don't mind dealing with your questions head on. As I said, for now, we don't have any plans to change to our billing policy in the near term future but we are keeping a watchful eye on usage patterns and policy announcements of other ISP's.
We'll keep you posted.