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Why I'm doing this

It's conventional wisdom. When it comes to communicating with the public, most companies take the safest path. They usually play their cards pretty close to their chest. I'm joining the blogsosphere to challenge that "wisdom."

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Comments are posted immediately. I review the comments and will remove those that are not germane to the topics being discussed on the blog. Individual customer issues will be removed if posted. If you have a specific issue with your Insight service that you have been unable to resolve, feel free to contact me at michaelwillner@insightbb.com.

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Comments

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Michael

Why is it necessary to make users pay for additional digital boxes to see HBO and Showtime. Is the government driving this change.

How come i don't need a digital box to see all of the other channels?

Seems to be a way to get people who want premium channels to pay even more to the ever rising cost of cable.

This HBO change is costing me more for less service. Thanks.

Do you understand that 8 HBO channels is 6 HBO channels too many.

RCA

Hi Michael... I thank you for giving us an inside idea of what goes on at Insight. I was wondering, however, if you could possibly post a blog about what comes next for Insight, and also could you PLEASE post something about WAVE - TV here in Louisville being the FIRST and ONLY station to go completely HD in Louisville. It's a HUGE milestone here in KY, and I'm sure, the remaining "laggers" will try to catch up to WAVE's ever growing leaps into the future. Thanks Michael.. and have a good day.
-RCA (Yes, that really is my initials.. and NO, I don't own a RCA TV or anything. =))

LexingtonCust

How long after the digital changeover will Insight continue to provide the analog tier of stations on channels 2-98 before reallocating these frequencies to digital programming?

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