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Why I'm doing this

It's conventional wisdom. When it comes to communicating with the public, most companies take the safest path. They usually play their cards pretty close to their chest. I'm joining the blogsosphere to challenge that "wisdom."

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Comments policy

Comments are posted immediately. I review the comments and will remove those that are not germane to the topics being discussed on the blog. Individual customer issues will be removed if posted. If you have a specific issue with your Insight service that you have been unable to resolve, feel free to contact me at michaelwillner@insightbb.com.

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UKMA99

Mr Willner

Thanks for writing this blog. I do appreciate the fact that you are keeping contact with customers every day. There are not many CEOs out there that would do the same.

As for Tru2Way, how will Insight handle the the lost revenue from set top box rental? I currently have a cablecard in my Sony DHG DVR with Insight Digital Standard. Basically we're talking about a price difference of $1.99 per month compared to $15.00 per month.

Add to that the fact that techs are not trained well on this technology. I've had 4 cards put into my dvr and it is still not working correctly.

Just wanted to know where Insight stands on these issues.

Thanks again for your thoughts.

Carina

Mr.Wilner,
Would it be possible for you to explain why there has been an ongoing issue between sony and cable companys?

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