According to recent articles on Broadband Reports and MSNBC, AT&T is planning to charge customers $5 to talk to a live billing representative, even if you're the victim of identity theft. Broadband Reports says:
You gotta be kidding me. Apparently, AT&T doesn't want
to take cash from their customers because they charge an extra $2.00 for the right to pay with the legal currency of the United States of America.
At Insight, we want to sell services too, but I want you to know that we do not charge you to pay your bill. This doesn't mean we won't charge late fees or other charges for returned checks, etc. -- but never to simply come into our office and pay your bill. In fact, we love for you to stop by -- it might just give us the opportunity to tell you about some really cool new product we are offering and could give you the chance to save some money too!