Human Contact Doesn't Cost Extra at Insight

According to recent articles on Broadband Reports and MSNBC, AT&T is planning to charge customers $5 to talk to a live billing representative, even if you're the victim of identity theft. Broadband Reports says: 

We mentioned in March that AT&T is prepped to start charging $5 in May if you want to talk to a live billing rep over the phone. MSNBC discovers the practice after an id theft victim (forced to close her checking account) was charged $2 for trying to pay AT&T in cash:

Payne objected to the "administrative charge" that was added to her bill but got no sympathy. Instead, she said, she was told she should consider herself lucky because the fee was about to go up to $5.

"We want our associates to spend their time helping customers as they are thinking about their wireless plans or looking at phones," AT&T spokesman Mark Siegel says.

You gotta be kidding me. Apparently, AT&T doesn't want

to take cash from their customers because they charge an extra $2.00 for the right to pay with the legal currency of the United States of America.   

At Insight, we want to sell services too, but I want you to know that we do not charge you to pay your bill. This doesn't mean we won't charge late fees or other charges for returned checks, etc. -- but never to simply come into our office and pay your bill. In fact, we love for you to stop by -- it might just give us the opportunity to tell you about some really cool new product we are offering and could give you the chance to save some money too!

Comments

[David Crowell]

Wow.

I actually just cancelled my Insight cable TV service, but still have the broadband. I have considered giving that up, and switching to AT&T DSL. I'd get slower speeds, but lower prices.

There are certain companies that I feel are too out of touch, and I don't do business with them. AT&T has now earned that place also.